Terms of Service

Last updated: September 15, 2025

These Terms of Service (“Terms”) govern your access to and use of Brix Journey’s website (www.brixjourney.com) and the purchase or booking of goods/services via the site or in person. By using the website, placing orders or bookings, you agree to these Terms.

1. Interpretation

  • “We / Us / Our” refers to Brix Journey
  • “You / User / Customer” refers to any person who uses the site or makes bookings/orders

2. Use of Website

You agree that:

  • You will use the website lawfully and not for prohibited activities.
  • All information you provide is accurate, complete, and up to date.

3. Orders / Bookings

  • When you place an order or booking, you are making an offer to purchase goods/services. We may accept or decline at our discretion.
  • Prices shown are as listed at the time of order. We reserve the right to change prices, offer promotions, or correct errors.

4. Payment

  • Payments must be made using the methods offered.
  • You are responsible for any fees or charges (e.g. currency conversion, bank fees) unless otherwise stated.
  • In case of payment failure or fraud, we reserve the right to cancel the order/booking.

5. Delivery / Collection / Service Provision

  • Details of how and when goods are delivered, or services (if applicable) provided, are those shown at time of order.
  • Risk passes to you once the goods are delivered or collected (as applicable).

6. Cancellation and Refunds

  • You may cancel bookings/orders in accordance with our cancellation policy (if specific periods or fees apply).
  • Refunds are subject to our refund policy: how much, when, and in what form will be detailed (e.g. in store credit or original payment method)
  • We may refuse refunds if conditions (e.g. non-returnable items, hygiene, etc.) are not met.

7. Intellectual Property

  • All content on the website (text, images, logos, designs) is owned or licensed by Brix Journey.
  • You may not reproduce, distribute, modify, or create derivative works without our written consent.

8. Limitation of Liability

  • To the fullest extent permitted by law, Brix Journey is not liable for indirect, special, incidental, or consequential damages arising out of or in connection with your use of the website or goods/services.
  • Our total liability for any claim shall not exceed the amount you paid for the order/booking giving rise to the claim.

9. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the United Arab Emirates.
  • Any dispute arising will be subject to the exclusive jurisdiction of the courts in the UAE (or specify Dubai if desired).

10. Severability

  • If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

11. Amendments

  • We may change these Terms from time to time. The updated version will be posted on our website with a revised “Last updated” date. Your continued use constitutes acceptance of the new Terms.

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