Privacy Policy

Last updated: September 15, 2025

1. Introduction

Welcome to Brix Journey (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.brixjourney.com) or contact us via email/phone, or otherwise interact with us.

Contact details:

Phone: +971 56 5255299
Email: book@brixdessert.com
Address: Shop 2, Jumeirah Fishing Harbour, Jumeirah 1, Dubai, United Arab Emirates

2. What Data We Collect

We may collect and process the following types of personal data:

Contact information: name, email address, phone number
Demographic data: age, gender, location, preferences (if voluntarily provided)
Transaction data: details of what you order, purchases or bookings, payment information (as processed via third-party payment providers)
Usage data: how you use our website, pages visited, time spent, access times, IP address, device type, browser type
Communication data: if you contact us, records of any correspondence (emails, calls, messages)

3. How We Use Your Data

We use personal data for purposes including:

To provide you with the goods/services you order or book
To process payments and fulfill bookings
To communicate with you about orders, bookings, promotions, updates, or customer service issues
To improve our products/services and our website
For analytics and metrics to understand site usage, trends, and to prevent fraud or abuse
As required by law or to comply with regulation

4. Legal Basis for Processing (if applicable)

Where required (for example under UAE or GDPR or other applicable laws), our legal bases for processing your personal data include:

Performance of a contract (e.g. fulfilling your order or booking)
Legitimate interest (e.g. improving our services, preventing fraud)
Your consent (for marketing, cookies, or other non-essential processing)
Compliance with legal obligations

5. Sharing Your Data With Third Parties

We may share your data with:

Service providers who assist in our operations (payment processors, website hosting, email providers, analytics services)
Compliance bodies or legal authorities if required by law or to protect our rights
Marketing or promotional partners only where you have given consent (if applicable)

We ensure that third parties adhere to privacy and security obligations.

6. Data Retention

We will retain your personal data only for as long as necessary for the purposes for which it was collected, including for satisfying legal, accounting, or reporting obligations. After this period, we will securely delete or anonymize your data.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

To access the personal data we hold about you
To correct or update inaccurate or incomplete data
To request deletion of your data (if no longer necessary)
To restrict or object to certain kinds of processing
To portability of your data
To withdraw consent where relevant

To exercise these rights, contact us at: book@brixdessert.com

8. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration or destruction. However, no Internet or electronic system is completely secure. Use of our site is at your own risk to some extent.

9. Children

Our services are not intended for children under [13/16/18 – adjust as per law]. We do not knowingly collect personal data from minors. If you believe we have, please contact us to have it removed.

10. International Transfers

If we transfer your data to parties or servers outside the UAE or your country, we will ensure appropriate safeguards are in place (legally binding contracts, encryption, adherence to data protection laws) to protect your data.

11. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. Significant changes will be communicated via our website or via email.

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